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Your play stays a pastime, with limits you set at Casinolab Casino

Play only from 18+; the limits and exclusion tools of Casinolab Casino sit in every account.

Set a limit

Regulated under MGA licence MGA/B2C/041/2006, audited independently by eCOGRA, SIQ, and Gaming Laboratories International.

Five lines

From first deposit to real help: the basics

You will know the age, the licence, the register, the helpline and whom to write to.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/041/2006

National registerGAMSTOP

National Gambling Helpline0808 8020 133

Limit and exclusion questions[email protected]

Looking for limits

Limit and exclusion tools in the account

You will know which control to reach for and when it helps.

Cap on money in?

This caps how much you can pay in over a set stretch of time, so your float stays fixed. Switch it on before your first visit to the games.

Loss limits

Here the ceiling counts what you drop rather than what you pay in. Turn it on once you know the sum you are comfortable losing on a session.

Timekeeping help

A short notice appears while you play to mark how long you have been at it. Set it if hours slip past without your noticing.

When you need breathing room

This stops you playing for the stretch you pick, without closing anything permanently. Choose it when a few days away feels like the right answer.

Stepping away entirely

An exclusion locks you out of play for the term you choose and cannot be undone early. Pick it when you want the door properly shut.

Account first

Four short moves to a set limit

You will know exactly where to click and what to check afterwards.

Signing in first

Sign in with your email address and open your profile area. Look for the section covering limits and play controls rather than bonuses.

Once play starts

In the limits section you pick the kind of cap you want and the level. Check what is already set before you change anything.

Which cap fits today

Choose a deposit cap, a loss cap or a session reminder. Pick the one that answers the worry you actually have about your play.

Does it show yet?

Save the change, then return to your profile and confirm the figure appears there. Ask support in live chat if it does not.

Get support

A hard week does not have to be handled alone

Worry that asking for help means paperwork, a bill or a lecture on your habits.

National Gambling Helpline (GamCare)

Free advice and a referral to local support for anyone affected by gambling, answered around the clock, every day, and kept confidential. Reach it by phone or live chat whenever play stops feeling light. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Peer-led meetings, free to attend and open to players and to relatives, with mixed groups for family and friends; no appointment is needed. Speak to the helpline first or look up a meeting near you. gamblersanonymous.org.uk

The length of your break is yours to pick

A brief break from play. A pause switches off your play for hours or days without closing anything behind it. Start it yourself from your account settings, whenever a short step back feels right. Access returns on its own and your details stay as they are.

Shut for good, not for now. Exclusion shuts your access for a long stretch you choose, and the account stays closed for the whole of it. Open the settings in your account to begin, then plan on it holding firm. Nothing shortens it once it runs.

Cover across the country. GAMSTOP, run by The National Online Self Exclusion Scheme Limited, covers online gambling across the country for at least six months, with options of a year, five years, or five years renewing itself. Sign up online as a resident and expect up to 24 hours before it bites. gamstop.co.uk

Can I block these games for my child?

At the sign-up screen. Registration asks for a date of birth, and nobody under 18 can hold a Casinolab Casino account. Photo identification is checked before your first withdrawal, so an undeclared age surfaces early.

A household without gambling pages. Filtering software on a shared laptop or phone shuts gambling pages before a child finds them. Switch it on for every device and keep the password with an adult.

Listen first, judge later. A calm conversation without blame usually lands better than an argument about money. Relatives can ring the National Gambling Helpline for free advice about someone else's play.

When the fun thins out

Habits bend slowly, so an early look is easier than a late repair. Chasing money back, hiding play or borrowing for it are reasons to set a limit or take a pause before anything else.

Look down this list and be honest about how many fit your week.

You play past the time you planned
You spend money set aside for bills
You keep play from family or friends
You go back to win back what you lost
You borrow to keep playing
You feel restless when you cannot play
You play to lift a low mood

Six quick points

Settle these questions before you decide

Clear replies, because a player who understands the setup decides better than one who guesses.

Can I shut my account permanently through [email protected]?+

Yes. Write to [email protected] from your registered email address and ask for permanent closure. Our team confirms the request and the account stays shut, so nothing further can be paid in or played.

Where do I get advice about a relative who plays too much?+

Call the National Gambling Helpline on 0808 8020 133, which takes calls from family members as well as players and is free around the clock. Gamblers Anonymous also runs mixed meetings where relatives are welcome without booking.

Can a self-exclusion be lifted early if I change my mind?+

No. A self-exclusion runs for the whole period you chose, and we do not shorten it. That firmness is the point: it protects the decision you made when you were thinking clearly.

Do deposit and loss limits work the same on a mobile browser?+

Yes. The account area in the mobile version holds the same controls as the desktop site, so a cap on deposits, losses or time can be set from your phone. Nothing changes except the screen.

What happens to my account while a cooling-off period runs?+

A cooling-off period locks you out of play and of deposits for as long as you set, though your balance stays yours. Play opens again by itself once the period ends, without a call or a request.

How do I adjust a deposit limit I set last month?+

Visit the same limits section of your account, where every cap stays visible and editable. Choose the new amount and confirm it; there is no need to contact support for a change.