Get Answered Today

Contact Casinolab Casino Support

Reach a real person by live chat, e-mail or phone, and our team answers around the clock in your language.

Get in touch 18+ only. Bonus terms apply. Licensed by the Malta Gaming Authority.

Paid out today

827,666 £

1,662 Players in the lobby

Regulated under MGA licence MGA/B2C/041/2006, audited independently by eCOGRA, SIQ, and Gaming Laboratories International.

£19 million processed in a typical week across 13 payment methods, including Visa, Trustly, and Apple Pay.

Every session and transaction is protected by TLS 1.3 encryption, the current industry standard for data in transit.

Need Help Right Now

Choose the Channel That Fits Your Question

This settles which of our three support channels fits your question best.

From Waiting to Sorted

Chat with a real agent in under five minutes for quick account or bonus questions, any hour of the day or night.

Start chat

What About Documents?

Send detail-rich questions to [email protected] and expect a written reply within about four hours, ideal for documents or disputes.

Write to us

Urgent Call Line

Call +44 20 9089 0561 (GMT) to speak to a person in roughly three minutes, best for payments or anything urgent.

Call now

Need Help Locally

Casinolab Casino Support for United Kingdom Players

Reaching us from the United Kingdom follows the same clear, honest pattern we apply everywhere.

Reach us

UK phone+44 20 9089 0561

Time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

UK e-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/041/2006

Get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Escalation Desk

When Support Has Not Settled It

Removes the doubt about where a complaint goes once the first answer leaves you unsatisfied.

Did Support Log My Case?

Start with the written record: send your complaint to [email protected] with the date, the amounts and any reference numbers from earlier messages. Support logs the case and confirms receipt.

The Written Decision

Expect a considered written reply once the team has checked your account history. Read it for the decision and the reasoning, and keep it, because the next step depends on it.

Casinolab Casino Manager Review

Reply to that decision and ask for a manager review if the outcome still misses the mark. A senior colleague reopens the file and tests the facts again.

Pass the File to the Regulator

Take the file to the Malta Gaming Authority only after the internal route is exhausted, with your complaint reference and correspondence attached. The regulator then decides whether to look further.

Five Addresses

Casinolab Casino Department Addresses

You will have put your question straight into the inbox that handles it.

Your account

General support queries[email protected]

Document verification and KYC[email protected]

Money matters

Deposits and withdrawals[email protected]

Anything else

Complaints and escalations[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Before Your First Message

Line up these five details and the team can act on the first reply.

Registered e-mail address
Account username, never your password
Payment method and last four digits
Transaction dates and amounts
Screenshot of the error or screen

Know When We Reply

See How Fast Each Channel Answers

Settles how long each channel takes so you can pick the speed you need.

Live Chat

Live chat hoursAvailable around the clock

Chat first reply5 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+44 20 9089 0561

Phone wait3 minutes

Support Explainer

Sort Your Question Before You Queue

Five quick answers settle who to contact, when, and how long it usually takes.

trustWhat details should I give support about my account?+

Quote your registered e-mail address so the team can pull up your account. Never send your password: Casinolab Casino staff will never ask for it. Add your player ID and a short summary, and any relevant screenshot.

trustHow long do I wait before taking a complaint further?+

Reply to the same ticket and ask for it to be escalated to a senior agent. If the outcome still does not fit, put your case in writing to [email protected] within a day of the final reply. Unresolved disputes can then go to the Malta Gaming Authority.

trustWhat happens if I contact support on a Saturday night?+

Live chat and the phone line run around the clock, so an agent answers at two in the morning or on a Sunday. Casinolab Casino keeps all three channels open twenty-four hours a day, seven days a week. Chats typically connect in five minutes, calls in three.

trustWhy is my account still unverified after uploading documents?+

Allow up to forty-two hours for document checks. Upload clear photo identification, proof of address and a card image in one go, because incomplete sets restart the clock. You hear back by e-mail once the review closes.

trustDo I need to speak another language to get help?+

Agents answer in English, German, Finnish and Norwegian. English speakers get the fastest replies, and the Casinolab Casino team covers United Kingdom hours on GMT. Ask for your preferred language at the start of the chat or call.

Reach Out Before It Feels Heavy

Gambling problems are not something you settle alone, and free independent organisations help without any link to us. GamCare, BeGambleAware and GAMSTOP serve United Kingdom players, and each offers a different kind of support.

GamCare. Trained advisers run a helpline and live chat, plus free counselling and a forum for anyone worried about their gambling.

BeGambleAware. Self-help tools, a personal gambling risk check and local support services across the United Kingdom, built for early worries.

GAMSTOP. One national register lets you block yourself from all licensed gambling sites in the United Kingdom for a set period.

Full Article

Casinolab Casino Behind the Brand

Check the Company Behind Your Account

Ties the brand to a named, licensed company rather than an anonymous website.

Company

Legal nameCasinolab Casino Ltd.

Company numberC-71778 (Malta)

AddressTower Road, Sliema

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/041/2006

Written Contact

E-mail[email protected]