Withdrawals that clear faster

Before the first payout: why Casinolab Casino checks your account

Your licence asks us to confirm who you are and that your money is yours, and our team usually finishes that check within 42 hours.

Start your verification

Regulated under MGA licence MGA/B2C/041/2006, audited independently by eCOGRA, SIQ, and Gaming Laboratories International.

Settled in a moment

Everything the check involves

These six lines settle what the check is, who runs it and how to reach us.

Who checks

Casinolab Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/041/2006

How long

42 hours

Mandatory

At the latest before the first withdrawal

Questions

[email protected]

Minimum age

18+

First-time approval

How do I pass the check first time?

Keep this open while your pending files sit in your account and you want them accepted first time.

Open your profile area

Your account has a documents area inside the profile; open it and read which items are still outstanding, since only those need your attention.

Full-page identity photo

A clear colour photo of your passport, driving licence or identity card goes in here; every corner and printed line must stay readable.

Which card paid?

Where a card is involved, show the front with the middle digits covered, and name the account that funded the play if we ask.

An answer by email

Once everything is with us, the team works through it, typically inside 42 hours, and you hear back by email with the outcome.

Checklist

What each paper confirms

Most worries here are about retakes: a sharp, complete copy usually clears the first time.

Photo identification

ConfirmsYour name, face and date of birth

Copy must showAll four corners and the photo clear

Proof of address

ConfirmsWhere you live now

Copy must showYour name, full address and a recent date

Payment card image

ConfirmsThe card behind your deposits

Copy must showFront side, middle digits covered, name visible

Timing Guide

When We Ask, and What Follows

Four moments in your play can bring a document request, each with a clear reason behind it.

Why Refresh My Papers?

Raising your deposit limit signals a change in your play, so we refresh the identity documents on file before the new limit is set.

Play Resumes Sooner

If anything on your profile suggests you may be underage, we pause play and ask for photo identification proving you meet the 18+ rule.

A Faster First Payout

Your first withdrawal is the checkpoint where the licence requires a completed check, so photo identification, proof of address and a card image are reviewed together.

Show Us the Source

A payment far outside your usual pattern brings a source of funds check, so we ask for papers showing where it came from.

When Your Payments Look Different

When your activity suggests money may come from elsewhere, our Malta Gaming Authority licence (MGA/B2C/041/2006) requires us to ask about it. This is routine anti-money-laundering work for a licensed operator, never a personal accusation.

Depending on your case, the review team may ask for any of these:

Recent bank statements
Payslips or an employer letter
A recent tax notice
Proof of a property sale
A pension or benefits letter

Get It Right the Second Time

An Outdated Utility Bill. An older bill no longer proves where you live today, so the review team has to turn it down. Download a statement dated this month Check the address matches your profile exactly

Why Was My Photo Refused? A soft or glared photo hides the details the review team must read, so the file comes straight back. Lay the paper flat in daylight Fit all four corners in frame

Cropped Before, Whole Now. If a file was cropped or tidied before sending, the chain a licensed check relies on is broken, so it fails. Send the untouched original file Keep the whole page in view

Skip the queue

Check these answers before you send anything

Worth a glance while your documents are being reviewed or a payout sits on hold.

Can I send my documents by taking photos on my phone?+

Yes. Pictures taken with your phone are fine, as long as all four corners sit inside the frame and no glare hides the text. Save each one in a common image format and attach it to your reply from the verification team.

Why do I have to explain where my money came from?+

It is part of the routine checks our Malta Gaming Authority licence requires of every player, designed to keep criminal money out of gambling. Nothing in your account is being treated as suspicious, and the same questions go to thousands of players each year.

Will you ask me to send the same papers again in a year or two?+

Sometimes. A passport that expires, a bill that ages out or a change of address can all mean a fresh copy is needed. We normally ask before the document becomes useless rather than after.

What happens if my name has changed since my ID was issued?+

Send the identification you hold now together with the paper that links the two names, such as a marriage certificate or a deed poll. Our verification team matches the two and updates your record rather than closing the case.

Do I have to be checked before I can take out a win?+

Yes. The licence means your identity has to be confirmed at the latest before the first withdrawal leaves. That said, we may ask at registration or after your first deposit, so an early request is normal rather than a warning sign.